Cancellation and Refund Policy
Welcome to Corepras Marketing Services. Our Cancellation and Refund Policy outlines the procedures and guidelines for cancelling orders and requesting refunds for products or services purchased through our platform, including any transactions processed through third-party payment gateways. By using our services, you agree to comply with the terms outlined in this policy.
1. Cancellation of Orders
You may request to cancel your order before it is processed for delivery. To cancel an order, please contact our customer support team as soon as possible with your order details. We will make every effort to accommodate your cancellation request, but we cannot guarantee that it will be possible to cancel an order once it has been processed or shipped.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- Non-Delivery: If you do not receive the product or service within the estimated delivery time provided at the time of purchase, you may be eligible for a refund.
- Product Defect or Damage: If the product is defective, damaged, or not as described, you may be eligible for a refund or replacement, subject to our inspection and verification.
- Cancelled Orders: If you successfully cancel your order before it is processed for delivery, you may be eligible for a refund. Please note that cancellation requests are subject to approval and may be denied if the order has already been processed or shipped.
3. Refund Process
To request a refund, please contact our customer support team with your order details and a brief explanation of the reason for the refund request. Refunds will be processed back to the original payment method used for the purchase, unless otherwise specified.
4. Refund Timeline
Refunds will be processed within a reasonable timeframe after approval of the refund request. The timeline for receiving the refund may vary depending on factors such as the payment method used, the processing time of the payment gateway, and the financial institution’s policies. We will make reasonable efforts to process refunds promptly and keep you informed of the status of your refund request.
5. No-Refund Situations
Refunds may not be issued under the following circumstances:
- Change of Mind: We do not offer refunds for products or services due to a change of mind or personal preference.
- Unauthorized Use: Refunds may be denied if the product or service was used or accessed without authorization.
- Violation of Terms: Refunds may be denied if the refund request violates our terms and conditions or policies.
6. Contact Us
If you have any questions, comments, or concerns about our Cancellation and Refund Policy, please contact us at:
support@corepras.com
Thank you for choosing Corepras Marketing Services. We strive to provide a seamless and transparent refund process for our customers.